Shipping & Delivery
Discreet delivery to every state and territory in Australia β and New Zealand β free on orders over $129 (AU) or $200 (NZ), with same-day delivery on selected products in Perth.
Free Over $129
Free shipping Australia-wide on orders over $129.
Same-Day Perth
Selected products, ordered before 1:00pm AWST.
Discreet Packaging
Plain, unbranded parcels with no product details.
Ships From Melbourne
Full catalogue dispatched from our Melbourne warehouse.
Same-Day Delivery Perth
Live in the Perth metro area? Order from our same-day delivery range before 1:00pm AWST on a business day and your order can be delivered to your door the same day, in plain, discreet packaging.
- Available on selected products held in our Perth stock only. Look for the Same-Day Perth range.
- Available to Perth metropolitan delivery addresses.
- Orders placed after 1:00pm AWST, or on weekends and public holidays, are delivered the next business day.
- If your order includes products from our main catalogue, those items ship separately from Melbourne with standard delivery.
Shipping Costs β Australia
| Service | Cost | Conditions |
|---|---|---|
| Free Standard Shipping | Free | Orders $129 and over |
| Standard Shipping | $12.60 | Orders under $129 |
| Express Shipping | $18.00 | Orders under $129 |
| Same-Day Delivery (Perth metro) | $29.00 | Selected same-day items only, order before 1:00pm AWST |
Standard Delivery Times β Australia
Our full catalogue ships from our Melbourne warehouse. Orders are packed and dispatched on business days, and you'll receive a shipping confirmation email with tracking as soon as your parcel is on its way.
| Destination | Estimated Delivery |
|---|---|
| Melbourne & Victoria | 1β2 business days |
| Sydney, NSW & Canberra | 1β3 business days |
| Brisbane & Queensland | 2β3 business days |
| Adelaide, South Australia & Tasmania | 2β3 business days |
| Perth & Western Australia | 3β5 business days |
| Northern Territory, regional & remote areas | Allow 2β4 extra business days |
Business days are Monday to Friday, excluding weekends and public holidays. Delivery times are estimates from dispatch and may be longer during sales periods or carrier delays.
New Zealand Delivery
We ship to New Zealand from our Melbourne warehouse. All orders are fully tracked and dispatched in plain, discreet packaging.
| Service | Cost | Conditions |
|---|---|---|
| Standard Shipping to New Zealand | $29.00 NZD | Orders under $200 |
| Free Shipping to New Zealand | Free | Orders $200 and over |
Estimated delivery: 8β10 business days. Rural and remote New Zealand addresses may take up to 14 business days.
Important for New Zealand Customers
By placing an order for New Zealand delivery, you confirm that you understand and agree to the following:
- You are responsible for any customs charges, duties or tariffs applicable in New Zealand
- If customs impound your goods, charges and costs will not be refunded
- If goods are returned to us, additional delivery fees apply to resend
- A signature may be required on delivery
Large & Heavy Items
Some larger products, including sex machines and selected heavier masturbators, are sent by road freight because of their size and weight. Deliveries of these items to Perth and Western Australia can take up to 8 business days. They're still packed in plain, discreet packaging and fully tracked.
Discreet Packaging & Billing
Every order is packed in plain, unbranded packaging with no product names, images or descriptions on the outside. Your bank statement shows a neutral business name, so your purchase stays private from start to finish.
Tracking Your Order
Once your order ships, we'll email you a tracking link so you can follow your parcel to your door. If you can't find your shipping email, check your spam folder or contact our team with your order number.
Delivery Address & Missed Deliveries
Please double-check your delivery address at checkout, as we can't change it once an order has shipped. If you're not home, the carrier may leave a card or redirect your parcel to a nearby collection point. Parcels can also be sent to a PO Box or parcel locker for extra privacy, where your chosen carrier allows it.
Lost or Damaged Parcels
If your parcel arrives damaged or hasn't arrived within the estimated time, contact us with your order number and we'll work with the carrier to resolve it.