Frequently Asked Questions

Browse our collections, add products to your cart and click Checkout. Enter your delivery details, choose your shipping option and pay securely. You'll receive an order confirmation email straight away.

No. You can check out as a guest. Creating an account is optional and lets you view past orders and check out faster next time.

We accept major credit and debit cards and the other payment options shown at checkout. All payments are processed securely and in Australian dollars (AUD).

Yes. Our checkout is powered by Shopify and fully encrypted. Your payment details are processed securely and we never see or store your full card number.

Contact us as soon as possible with your order number. If your order hasn't been dispatched yet, we'll do our best to change or cancel it. Once an order has shipped, it can't be changed, but unopened items can be returned under our Returns & Refunds Policy.

Yes. You must be 18 years or older to purchase from Sex Toys Australia.

Yes. Standard shipping is free on all orders over $129 anywhere in Australia. Orders under $129 are charged a flat-rate shipping fee, shown at checkout before you pay.

Our full catalogue ships from our Melbourne warehouse to every state and territory in Australia. A selected range is also held in Perth for same-day delivery to Perth customers.

Delivery times from our Melbourne warehouse are approximately 1–2 business days to Melbourne and Victoria, 1–3 business days to Sydney, NSW and Canberra, 2–3 business days to Brisbane, Queensland, Adelaide, South Australia and Tasmania, and 3–5 business days to Perth and Western Australia. Allow 2–4 extra business days for the Northern Territory and regional or remote areas. Business days exclude weekends and public holidays.

Larger products such as sex machines and some heavier masturbators are sent by road freight because of their size and weight. Delivery of these items to Perth and Western Australia can take up to 8 business days.

Yes. Once your order ships, we'll email you a tracking link so you can follow your parcel to your door. If you can't find it, check your spam folder or contact us with your order number.

Where your chosen carrier allows it, yes. Sending to a PO Box or parcel locker is a great option for extra privacy.

The carrier may leave a card or redirect your parcel to a nearby collection point for you to pick up. Parcels are always in plain packaging, so no one can tell what's inside.

No. We currently deliver to Australian addresses only.

Order from our same-day delivery range before 1:00pm AWST on a business day, with a Perth metropolitan delivery address, and your order can be delivered to your door the same day in discreet packaging.

No. Same-day delivery is available on selected products held in our Perth stock. All other products ship from our Melbourne warehouse with standard delivery.

Same-day orders placed after 1:00pm AWST, or on weekends and public holidays, are delivered the next business day.

Your same-day items are delivered from Perth, and the rest of your order ships separately from Melbourne with standard delivery.

Yes. Every order is packed in plain, unbranded packaging with no product names, images or descriptions on the outside, so no one will know what's inside.

Your statement shows a neutral business name, not the name of our store or the products you bought.

No. We only use your details to process and deliver your order and to reply to your enquiries. We never sell your information. See our Privacy Policy for full details.

Only if you choose to sign up. Our emails are discreet, and you can unsubscribe at any time using the link in any email.

Yes, as long as the item is unopened and in its original condition and you contact us within 14 days of delivery. Return postage is paid by the customer, and once we receive the item and confirm its condition, we'll issue your refund.

For health and hygiene reasons, opened, unsealed or used products cannot be returned for change of mind. This doesn't affect your rights if an item is faulty.

Contact us with your order number and a description of the problem. We'll arrange a repair, replacement or refund in line with Australian Consumer Law, and we'll cover return postage for faulty, damaged or incorrect items.

Once your return arrives and is approved, we issue your refund to your original payment method. Depending on your bank, it can take several business days to appear in your account. Read our full Returns & Refunds Policy.

Body-safe materials are non-porous and free of harmful chemicals such as phthalates. The most popular are medical-grade silicone, ABS plastic, borosilicate glass and stainless steel. They're easy to clean and suitable for intimate use.

Small, simple toys are the easiest place to start. Bullet vibrators, slim vibrators and beginner anal plugs are popular first choices because they're easy to use and not overwhelming. Browse our vibrators or beginner anal range.

Water-based lube is safe with every toy material, including silicone, and is the best all-rounder. Silicone-based lube lasts longer and is great for water play, but shouldn't be used with silicone toys as it can damage the surface. Oil-based lubes should not be used with latex condoms. Shop our lubricants.

All products are covered by the consumer guarantees under Australian Consumer Law. Many products also come with a manufacturer's warranty, which is in addition to your rights under Australian law.

Check the size guide on each product page, as sizing can vary between brands. If you're between sizes, we generally recommend sizing up for comfort. Contact us if you need help choosing.

Clean your toy before and after every use with warm water and mild, fragrance-free soap or a dedicated toy cleaner. Always check the product instructions first, and never submerge a toy in water unless it's labelled waterproof.

Store toys clean and fully dry in a cool place away from direct sunlight, ideally in a storage pouch. Keep silicone toys separate from each other, as some materials can react when touching.

Use the charging cable supplied with your toy and follow the manufacturer's instructions. Charge it fully before first use, and make sure the charging port is clean and dry before connecting.

Email us at sales@aussietoys.au or use our contact form. Our Perth-based team handles every enquiry privately and without judgement.

We're an Australian-owned business based in Perth, Western Australia, with our main warehouse in Melbourne. Learn more about us.